Privacy Policy

Revised on: June 5, 2024
Effective date: March 29, 2022

Smartcv2u ("we", "our", "us") is a trading name of Smartcv Global Sdn.Bhd. We respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. 

The following information is provided by Smartcv2u to enable our online visitors to be fully informed of our Privacy Policies. By visiting Smartcv2u, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

If you are under 16, we require that you inform a parent or guardian about Smartcv2u's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Smartcv2u.

What personal information do we collect from you

We collect personal information in several ways when you place an order or register for a service offered by us.

By registering for an account, you are consenting to the collection of your personal data as follows:

• Name
• Email Address
• Phone Numbers
• National Identification Number or Passport Number

If an order is placed with us, we need to hold personal information including but not limited to your:

• Name
• Email Address
• Phone Numbers
• Home Address
• Shipping Address

How do we use this information

Your address and contact number details may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. Your phone number(s) may also be used to send Two Factor Authentication (2FA) codes for authentication purposes.

We do not share your personal information with other parties.

Security of your information

We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us using the details in the Section entitled Contact Us.

By using our services or providing personal data to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the service. If we learn of a breach of personal data, we may attempt to notify you electronically by sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us using the details in the Section entitled Contact Us.

Retention

We will only retain your personal data as long as reasonably required for you to use our services and/or to provide you with the service unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

Marketing opt-in and opt-out provision

When you register, you will be given the option to opt-in to subscribe to our regular update service. We will send you email alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Smartcv2u, our subsidiaries or selected business partners. We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Smartcv2u.

Sensitive Personal Data

Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive personal data (e.g., information related to racial or ethnic origin, political opinions, health, biometrics or genetic characteristics, criminal background or trade union membership) (“Sensitive Personal Data”) on or through our services or otherwise to us.

If you send or disclose any Sensitive Personal Data to us when you submit user-generated content to the service, you consent to our processing and use of such Sensitive Personal Data in accordance with this policy. If you do not consent to our processing and use of such Sensitive Personal Data, you must not submit such user generated content to our Services.

Cookies

Like many online services, we use Cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). We use first party Cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our website.

We use Cookies to verify that you are properly signed in and to display information for your primary location. We may also use Cookies from time to time to measure your response to new aspects of our services. Please be aware that a Cookie cannot spread computer viruses, retrieve any other data from your hard drive, or capture your email address.

Disabling Cookies

You can typically remove or reject Cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept Cookies until you change your settings. Further information about Cookies, including how to see what Cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org

Users must accept Cookies in order to access certain features of our services. You can erase or block Cookies from your computer if you wish to do so (your internet browser help screen or manual will thoroughly explain this process), but certain parts of our services will not work correctly or at all if your browser is set to not to accept Cookies.

Facebook data deletion

If you connect with us using your Facebook acccount and later you decide that you no longer need this feature and would like to remove your Facebook account details from our platform, you can follow the instructions here

Mobile app data deletion

To remove your account details from our platform, you can follow the instructions here

Safeguarding your personally identifiable information

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.

Changes to this Policy

Any changes to this Policy will always be posted to this section of the website, along with the effective date of the updated Policy. You should check this page periodically to stay abreast of any such changes. For any material changes to the Policy, we will notify Direct Users via email or by placing a prominent notice on the homepage of our website.

Where and how to ask questions or file complaints

If you require further information about our Privacy Policy, please go to the FAQ section of the web site where frequently asked questions (FAQ's) are answered. You can also email us at [email protected]