Return Policy

At Smartcv2u Mall, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

• You have [number] days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

2. Return Process

• Step 1: Contact our customer service team at [your email address] to initiate a return. Please provide your order number, details of the item you wish to return, and the reason for the return.
• Step 2: Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
• Step 3: Pack the item securely in its original packaging and include all parts, accessories, and documentation. Clearly write the RMA number on the outside of the package.
• Step 4: Ship the item to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to our error.

3. Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment. The credit will be processed within a certain number of days, depending on your card issuer's policies.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [your email address] and follow the return process outlined above.

5. Exceptions

• Some items are non-returnable. These include:
  • Perishable goods (e.g., food, flowers)
  • Personalized items
  • Digital products (e.g., downloadable software, digital gift cards)
  • Sale items (only regular priced items may be refunded)

6. Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

• If you have any questions on how to return your item to us, contact our customer service team at  [email protected].